Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is 'Stitched' for the customer will NOT be entertained for exchange or return.
Similarly, any unstitched product purchased from portia will not be open for any claims or exchanges if the customer has already got it stitched.
Shipping costs (both ways) to send any non-damaged items will be paid by the customer. portia will be responsible for shipping costs on defective/wrong merchandise only.
portia will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sanaulla is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
Sanaulla has full rights to update the Exchange policy without any prior notice.