For Customers who are making the payment through Western Union, Money Gram or Bank Wire (Bank deposit). The order that you place is kept on hold for 36 hours after you receive a confirmation email from us about the Order and Payment Details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock, or preferablly email our team to hold the order specifying a time frame.
portia Store takes no guarantee of the products availability that you had ordered, if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). portia will not be held responsible if there are delays in delivery due to out of stock products.
If we get no confirmation from the customer, the order might be cancelled without any notification
The order is processed after the customer makes the payment and informs us about payment details which are mentioned in point number 5, 6 and 7.
In case you are making the payment through Western Union you need to mail us the 10-digit Money Transfer Control Number (MTCN), the sender’s first and last name as written on the Western Union Slip along with your order number(s).
In case you make the payment through Money Gram, you need to email us the 8-digit Reference number, sender’s first and last name as written on Money Gram payment receipt along with your order number(s).
In case you are making a Bank Wire/Deposit, you need to email us the Slip/Transaction number along with your order number.